Position Description: D365 CE Senior Functional Consultant
Location: Sydney, Australia (2 days per week in the office)
Start Date: October 2024
Duration: 12 month contract - possible extension
Security Clearance: Baseline Security Clearance required

About the Role:
Our Client is seeking a highly skilled and experienced D365 CE Senior Functional Consultant to join our team on a 12-month contract. In this role, you will be responsible for driving the implementation and optimisation of Microsoft Dynamics 365 Customer Engagement (D365 CE) solutions. This position requires a hands-on consultant who can work closely with stakeholders to understand their business needs and translate them into effective D365 CE solutions.

Key Responsibilities

• Solution Design and Implementation:
  • Collaborate with business stakeholders to gather and analyse requirements.
  • Design and configure D365 CE solutions that align with business objectives.
  • Customise D365 CE to meet the specific needs of Our Client, including workflows, entities, and integration's.
  • Ensure that the solution design is scalable, maintainable, and adheres to industry best practices.
• Stakeholder Engagement:
  • Serve as the primary point of contact for D365 CE-related matters.
  • Facilitate workshops and meetings to capture business requirements and provide expert advice on D365 CE capabilities.
  • Train and support end-users to ensure they can effectively use the D365 CE solution.
• Project Management:
  • Work closely with project managers to ensure timely delivery of solutions.
  • Provide regular updates on project progress, risks, and issues.
  • Assist in managing change requests and ensuring alignment with project goals.
• Technical Expertise:
  • Lead the technical aspects of D365 CE implementations, including data migration, integration with other systems, and performance optimisation.
  • Troubleshoot and resolve technical issues related to D365 CE.
  • Collaborate with IT teams to ensure seamless integration with existing systems.
• Compliance and Security:
  • Ensure that all solutions comply with Our Client's security and regulatory requirements.
  • Maintain a high level of data integrity and security within the D365 CE platform.
  • Adhere to Our Client's policies and procedures, including those related to security clearance.

Required Qualifications and Experience:

• Experience:
  • Proven experience as a D365 CE Functional Consultant, with a strong track record of successful implementations.
  • Extensive experience in customising and configuring D365 CE to meet business requirements.
  • Strong understanding of the D365 CE platform, including entities, workflows, plugins, and integration's.
  • Experience working in a government or highly regulated environment is a plus.
• Skills:
  • Excellent communication and stakeholder management skills.
  • Ability to translate complex business requirements into effective technical solutions.
  • Strong problem-solving skills and the ability to troubleshoot technical issues.
  • Familiarity with agile project management methodologies.
• Certifications:
  • Microsoft Dynamics 365 certifications (e.g., MB-200, MB-210) are highly desirable.
• 
  Security Clearance:
  • Must hold a current Baseline Security Clearance.

Working Arrangements:

• This role is based in Sydney, with a requirement to work in the office 2 days per week. The remaining days can be worked remotely.

Eamon Ridgway
Consultant

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