Leading Federal Government client is hiring for IT support candidates for VIP/Ministerial Support based in Canberra! MUST HAVE NV2 ! APPLY NOW!

Job details:

As an VIP IT Support Officer, your key responsibilities will include:

• Provide technical IT support to Ministers, departmental SES Band 2/3 Officers and their support staff via telephone, email, face to face and remotely.
• Provide excellent support both verbally and written
• Stakeholder and relationship management of customers at various levels.
• Installing, maintaining, and troubleshooting ICT hardware, software, and peripherals.
• Windows Operating System (OS) and 365 system build, preparation, and administration.
• Administrative task - Microsoft access controls, software deployments, Mobile Iron
• Queue management via the department's service management tool, resolving Incidents and Service Requests.
• Compiling and troubleshooting issues before engaging with internal support teams for resolution.
• Training of new staff to ensure consistency in expectations and service delivery.
• Involvement in performance and learning and development discussion
• Contributing to service improvement opportunities and knowledge base development.
• Domestic travel and event support, as required.

Our ideal candidate will have:

• Excellent verbal and written communication skills.
• The ability to communicate with influence, with a diverse range of customers and stakeholders.
• Experience delivering on outcomes whilst working independently.
• Experience responding to ICT enquires and requests from a range of stakeholders.
• Proven experience in leadership roles, building a positive culture with a focus on service quality, which ensures client and stakeholder satisfaction and confidence.
• Experience in implementing and driving training of new staff to ensure consistency in expectations and service delivery.
• The ability to provide high quality advice and client service on ICT matters.
• Experience working in a support environment, with Microsoft Products, including Windows Operating Systems and the Microsoft Office Suite.
• A strong focus on Continual Service Improvement within the ICT Service Delivery context.
• Demonstrated experience in effective people skills and the ability to engage authentically with stakeholders on complex issues.
• Skills and experience in managing competing priorities, able to anticipate and meet the needs of stakeholders.
• Engagement in performance and learning and development discussions.
• Initiative to improve work practices.
• Experience with planning, scheduling, and delivery of BAU and small-scale ICT activities within a team environment.
• The ability to travel domestically as required.

If interested, APPLY NOW!

Aishwariya Aramakrishnan
Recruitment Specialist
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