Salesforce Support Engineer

Location Melbourne CBD
Discipline IT Executives
Job reference 177987
Salary Negotiable
Consultant email [email protected]

A major Federal Government agency within the Technology Services Division is delivering transformative ICT programs designed to improve digital access and service delivery for Australians. These initiatives focus on creating innovative, fit-for-purpose cloud-based and digital solutions that make a real difference in the lives of individuals and communities.

As part of this exciting transformation, the agency is seeking an experienced and motivated Salesforce Senior Support Engineer to join a fast-paced, agile, and collaborative team. This role is perfect for someone who thrives in dynamic environments and is passionate about leveraging Salesforce to drive meaningful outcomes.

This opportunity sits within a values-driven organisation committed to inclusion, collaboration, continuous improvement, and putting people at the centre of everything they do. Guided by a strong strategic vision, this agency fosters a culture of integrity, excellence, and care.



Key duties and responsibilities

  • Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
  • Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
  • Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.
  • Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity.
  • Deployment of changes via existing DevOps framework.
  • Perform interrogation of various log sources to investigate issues.
  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
  • Develop and maintain documentation on processes and configuration.
  • Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.).
  • Work within an Agile delivery methodology
  • Troubleshooting API and integration issues with different applications e.g. MuleSoft.
  • Development of meaningful event monitoring and alerting.
  • Knowledge transfer and training within the team.


Apply Now!

If you're a proactive problem-solver who thrives in fast-paced environments and wants to contribute to meaningful digital transformation within the public sector, we'd love to hear from you.

Linda Jona
Consultant

Let's connect

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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