We are currently seeking a Service Now Reporting Specialist to join our clients Group Risk team within Enterprise Risk. This is a fantastic opportunity for an experienced professional to play a key role in supporting risk management processes and insights within a dynamic and forward-thinking organisation.

You will work closely with stakeholders across the business to understand their reporting needs, analyse underlying business issues, and align these with the organisation's data, reporting, and insights strategy. If you are driven by making a difference and enjoy collaborating across teams to deliver high-quality risk insights, this role is for you.

Key Responsibilities:

• Collaborate with business stakeholders to gather and analyse their reporting needs, translating these into actionable requirements.
• Work alongside team members and technology specialists to document and review technical requirements for risk data and reporting design.
• Contribute to the development and maintenance of risk dashboards using enterprise platforms, providing key insights to the Board, Risk Committees, and Risk SMEs across the 3 Lines of Defence.
• Capture and maintain metric and term definitions within the Enterprise Business Glossary, ensuring adherence to governance processes.
• Assist in maintaining and prioritising the roadmap for reporting and analytics products, driving continuous improvement.
• Ensure compliance with internal policies, governance frameworks, and relevant regulatory requirements.

About You:

You are someone who enjoys a challenge, has an analytical mindset, and is passionate about data-driven decision making. In addition, you possess:

• Experience working in agile delivery teams
• Experience with ServiceNow automation tools and applications.
• Strong background in insurance or financial services industries.
• Expertise in data analysis and visualisation tools such as Tableau, Power BI, and MS Excel.
• Proficiency in automation tools and programming languages (e.g., SQL, Python, Excel Power Query/VBA).
• Excellent communication and facilitation skills, with the ability to influence technical and business leaders effectively.
• A good understanding of data governance, compliance, and regulatory standards.
• Relevant tertiary qualifications in business, IT, or related fields, and certifications in Data Management or Business Intelligence applications.

Why Apply?

This role offers the chance to be part of an organisation that is customer-led and data-driven, with a strong focus on supporting safer, stronger communities. You will have the opportunity to contribute to a purpose-driven business, while working within a collaborative and supportive team that values diversity and inclusion.

Next Steps:

If you are ready to take on this exciting opportunity and contribute to the future of risk management through data and analytics, we would love to hear from you. Apply now and we will be in contact with you.

Rowan Mollison
Senior Consultant, Experis

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856